FAQs
General
You can reach our team at hello@thepurenote.com — we typically respond within 24 hours.
Currently our fragrances are available exclusively through this website.
Shipping
Standard shipping takes 5-7 business days. Express shipping is 2-3 business days.
Simply browse our collection, select your fragrance and size, add to cart, and proceed to checkout.
We currently ship across India. International shipping coming soon.
Refunds or Returns
Please refer to our Refund Policy page for full details on returns and exchanges.
Cancellation
Orders can be cancelled within 2 hours of placement. After that, the order enters processing and cannot be cancelled.
Payment
We accept all major credit/debit cards, UPI, net banking, and popular wallets.
Discount
Ensure the code is entered exactly as provided. Some codes may have minimum order requirements or may not be combinable with other offers.
Sustainability
Yes. We prioritize ethical sourcing and full transparency. Every ingredient we use is chosen for its quality, safety and traceability.
Formulation
Our fragrances are formulated without parabens, phthalates, or synthetic dyes. We use a combination of natural and lab-created ingredients optimized for safety and performance.
Yes, all our fragrances are vegan and cruelty-free.